Introduction

At Ikon Graffika, we are committed to providing high-quality digital services, including graphic design, web design, and digital marketing. We value your satisfaction and strive to offer the best possible service. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed.

1. Refund Policy

We understand that circumstances may change, and we aim to be as accommodating as possible. However, due to the nature of our services, we have specific conditions under which refunds may be issued.

1.1. Services Not Rendered

• If a project is cancelled before any work has been started, a full refund will be issued.

1.2. Services Partially Rendered

• If work has begun but is not completed, a partial refund may be provided. The refund amount will be determined based on the work completed up to the point of cancellation.

1.3. Services Fully Rendered

• Once a project is completed and delivered, no refunds will be issued. This is due to the intangible and irreversible nature of our services.

1.4. Disputes and Issues

• If you are unsatisfied with the final deliverables, we encourage you to contact us within 7 days of delivery. We will work with you to address any concerns or issues. Refunds in such cases will be considered only if we fail to rectify the issues after reasonable efforts.

2. Cancellation Policy

2.1. Project Cancellation by Client

• Clients may cancel their project at any time. However, any payments made up to the point of cancellation for work completed will not be refunded.

2.2. Project Cancellation by Ikon Graffika

• In rare instances where we may need to cancel a project (e.g., due to unforeseen circumstances or inability to meet client requirements), we will provide a full refund for any payments made.

3. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact us at support@ikongraffika.com. Include your project details and the reason for your request. Our team will review your request and respond within 5 business days.

4. Changes to This Policy

Ikon Graffika reserves the right to modify or update this Refund and Cancellation Policy at any time. We will notify clients of any significant changes via email or through notices on our website.

5. Contact Us

For any questions or concerns regarding this policy, please contact us at:

• Email: support@ikongraffika.com
• Phone: +91 7895139548

Thank you for choosing Ikon Graffika. We appreciate your business and are committed to providing exceptional service.